ATM *****

I recentIy switched banks and moved over to Old Mutual as the consultant convinced me to help me with my credit score, so June was the first month my salary has been paid in the Old Mutual account. On 27th June 2019 was a victim of ATM *****. My entire salary was withdrawn from my bank by just inserting my bank card without me even putting in my bank pin. The SMS which came through only at 01:30am 28th June 2019, when my visit at ATM was 05:40 side 27th June 2019, showed the withdrawal was made at a different ATM and not the one I inserted my card at. I went on to the Old Mutual App and saw R4000 off my account. Since it was very new to me and no one assisted on how it works, i just found a number to call the customer care line in panic, hoping the card will be stopped and to quarry on where the R4000 went. First call an agent answered and told me they will put me through to a relevant department. I held on for more than 10min and hung up. I went on the app again and saw the rest of my many is gone. I called several times and held on for very long as no one answered. At last I got a hold of an agent to stop my card, with her telling me that i would have to visit the branch the next day to log a ***** case. I had to go to the police station and back to he bank and had to stay out of work and lose a days money as well to sort out the issue. I get this is an investigation and all and that procedures needs to be followed, but today when I called Old Mutual to ask how far along they are with my case, my case wasn't even handed to an agent or relevant department to look at. I have a baby to provide for, i have bills to pay, I need to get to work and back. With my money gone they expect me to wait for 15DAYS!!! for my own money, which i work hard for, as if its my fault or problem? How am I supposed to go on without any money on my name? This is my very first experience being a victim of ATM ***** which makes me wonder if the bank is secure enough because this never happened before, not to mention the bad customer service and agents who don't even empathise and raises their voice at you when you would just like the extra mile for your issue to be resolved and your money back! I need my money back!