Atm dispute refund

On the 25th of March 2022 I withdrew R3000 from a capitec atm using my old mutual money account card and the ATM only issued 1 R200 note and switched off. When I spoke to the petrol station manager he said the ATM operates on solar energy and I had to report it to my bank. I went to dobsonville mall old mutual branch and a lady by the name of Joey refused to log my atm dispute because I didn't have my ID with me and said she needed a copy. I then went on Monday 28th of March to the old mutual branch in jhb cbd mutual and federal building and got assisted by the guy named Mduduzi who logged the dispute for me without even needing my ID even though I had it with me then. My problem is that I have since logged this atm dispute and no one has said anything to me and when I called the money account call center they 1st said they can't find any dispute and when I called Mduduzi for the reference number they could now find it. I would like to be refunded of my R2800 that never came out of the Atm machine when it switched off ASAP. I know I withdrew from a different bank atm (because you don't have a lot of atm's) but I'm sure capitec can confirm that there's been an overflow off R2800 from their atm and have me refunded. My atm dispute ref number is MASC***