At this rate I need to be contacted because I'm not getting serviced.

I’ve been trying to get hold of Old Mutual to change my banking details, but all the agents do is transfer me from one department to the next! I’m so fed up with being placed on hold constantly. I absolutely hate calling the Old Mutual call center. I’ve been with you for over 8 years, but the thought of having to call you is exhausting because no one seems to know the right department to transfer me to!