Assistance offered not to my satisfaction
i have sent through my documents in August and paid and cancel my policy. I am waiting for my refund. i do not see why i should wait for 21days to be assisted. Can someone please explain this to me? why are your processes taking so long? GSENQ ********** i have sent all documents required to gsenquiries, prior to calling your contact center
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
03 Sept 2018, 13:35Dear Mummy
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Old Mutual's reply03 Sept 2018, 13:35
Official
Dear Mummy
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management