TV
Tersia V
1 reviews | Active since Jan 2025
23 Jan 2025, 13:34
ASHAMED
*********** people working there I requested money withdrawal in December 2025 and they got mixed up with my policies. I have send all documents they required and up to today 23 January 2025 no one can help me and they keep on telling me that they are escalating the matter and if you ask to speak to a manager or supervisor then there is no one available. I have experienced the worst service ever. I will not recommend Old Mutual to anyone. I would be ashamed if I were the Manager or supervisor
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Old Mutual's replyOfficial
23 Jan 2025, 13:47Good day Tersia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2025, 13:47
Official
Good day Tersia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management