Arrogant Old Mutual staff member

So today i call old mutual as the debit order didn't go off on the 27th as agreed, spoke to Zikhona in the sceme department and she was the most arrogant person i have ever spoke to over the phone, i work in a call center and i know you can not speak to a client like that i can not describe how irate she was lifting her voice at me like i am at fault, this after waiting 30 minutes for her to even answer her phone. Not even apologizing for the delay or even explaining there are a high volume of calls coming through. I really though high of your company until i finally spoke to one of your staff members over the phone. This happened today @ 14:30 call ended about 15:00 i maybe spoke to her about 3 minutes max as the rest of the time i was holding on the line for the call to be answered, and let me just explain this is not even the first time we have attempted to call you. You waist your airtime on what... Because till now no debit order went off till now no call back was given. And like i told Zikhona i will proceed with legal action if you dare cancel my policy's i have been paying each month on time.

Like why don't you just take your dahm money

Regards

Angry client