Arrogant and useless is Kamva from Oli Mutual call centrr

I called Old Mutual on behalf of my mother.The reason for the call is that my mother has a funeral policy and they did not debit her account at the end of August beginning of September. I spoke to Kamva and explained to him that I'm not with my mother. He advised that he will not be able to access my mother's profile if I'm not with her, which I accept. I then asked if its possible that he can call my mother to reslove the query, he responded that he cannot. I asked if Old Mutual has outbound call centre where he can send a call back request for someone to call my mother, the response was that Old Mutual does not have an Outbound call centre, which I found hard to believe. I then asked him to transfer to his manager, he asked arrogantly, "REGARDING WHAT" I responded that regarding the very same matter I'm calling about. He said his manager will tell me the very same thing he has already said. I said I'm sure the manager would be able to asisst. He reluctantly asked me to stay on the line. I was put through to Phakamisa who was very helpful and has good telephone etiquette. She took my mother's details and promised to get someone to call her.Thats the kind of service you need, not the arrogance that Kamva has. He does not understand that the same premium that Old Mutual failed to deduct is paying his salary.He is not supposed to work in front office as he does not have customer service manners, he is useless all he does is to add frustration to clients, he is not solution orientated, please address him