Arbitrator at Old Mutual is just an email autoresponeder

I have tried on two occasions to withdraw some of MY money from MY savings and on both withdrawals I had to go through a complaining process - because of poor service. The auto email with reference is all that seems to work well. Now I need to advise anyone that thinks taking your complaint to the next level the arbitrator of old mutual - think again. There only the auto response email is working. I complained with my first withdrawal and received a response with my complaint on the second withdrawal which naturally I thought it was in relation to my second complaint. I realized the full extent of the incompetence when I called to try and clarify some detail. I cannot up till today believe I had my savings invested with this company and today sent them a request for disinvestment a form I got from them as a response to my first complaint. The investigator interpreted my complaint as me wanting to close my account - well now I did. There is no way I can in trust my hard earned little money with such incompetence.