APPUALING service from Old mutual

It's very frustrating dealing with Old Mutual. One feels like they are talking to 4 different companies. The information provided by their branches and call center is completely contradictory and this is by far what annoys me. Your branch personeel need training on what is a beneficiary of an account and also ensuring that the debit order payer is included in funeral policies. I payed a funeral policy for many years however I was not included in them cause agents don't double check. Just happy to get the debit order money. Went to their Midrand Boulders branch to change debit order bank accounts and even that they could not get right. At this is after my banker submitted a debit order switch. Only two policies are being debited from my current account. The others are still being debited from previous account. Now I have to call...multiple times later... To resolve this. APPUALING service from a reputable brand.