Application flop

So here's the bad service. I initially sent my Old Mutual Superfund withdrawal application on 3 July 2019 submitted by my previous employer. I called the Superfund contact centre on 4 July they confirmed application received it can take up to 20 business days to be processed. Up until today I haven't received any email to say there's outstanding information until I called again. Seriously what the heck is happening. You seriously need to get your ducks in a row. You have a bad reputation of not perusing documents correctly and not giving information and feedback. Please I'm begging you I need my money and the 20 work days is almost over. Do you not know of professionalism when dealing with people's finances. After this application I'm not investing any money with you ever again.