Appauling Service

I app**** for a personal loan on Tuesday the 27th of May 2015& I submitted all my documents, the consultant said she would call with feedback, none was given and I physically went to the branch in Adderley Street yet again to ask for feedback, I was told the auditors declined my application due to discrepancies on my bank statement and the amount I app**** for would be would be decreased. I went back to the branch on Friday 29Th June to sign another contract and I was told the money would be deposited in the evening. I waited and no notifications of a deposit came through. <br> <br> I called again on Saturday the 31st of May and I was told my application is sitting in the agents(Wendy)queue and she was off duty and would be in on Monday. My question is, If 1 agent is off duty does that mean I must wait until they return to work before my application is processed? Old Mutual has more than enough staff to action queries in another consultants absence.<br> <br> I called this morning again 1st June 2015 and Wendy informed me that she sent an sms to the head office,I asked her about a TAT she could not give me one. I need feedback by no later than 12h00 today, I will not be sent from pillar to post