Appalling treatment of a 70 year old by Old Mutual

My 70 year old mother send them numerous emails after they cancelled a policy she has been paying for years without notifying her of the problem encountered with the paying account. Since her child is the payer of the policy for the last year or so, the only way she’d know if there’s a problem is when they either call her or send an email. It seems like they have no interest in dealing with this problem because they feel she’s now old enough to die at any time and that is sickening. The reference number they gave on their auto response is CCC***5. Numerous emails after that were also ignored. This started on the 6th of June, to date an old person’s plight is still there. It’s like they feel there’s nothing she can do to them because of her age.