JM
Jacky M
1 reviews | Active since May 2017
11 Mar 2026, 14:23
Appalling, sub-standard service
Good day
I am extremely unhappy with the poor service provided by old Mutual!
I have been on hold for a total of 35 minutes just to ask why I am not being debited for the study policy .
Your only portal is flaky and has been done with poor quality as the buttons do not work.
Your whatsapp number is terrible and does not correspond the ID with any accounts at old Mutual.
Your 3 phone numbers for customer assistance just rings and then cuts to call back and then rings again with no answer.
This is despicable and disgusting service.
I want answers!!!
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Replies (1)
Old Mutual's replyOfficial
11 Mar 2026, 15:15Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2026, 15:15
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management