Appalling service or should i say no service.

I have a policy with Old Mutual and have constantly struggled to get through to call centre or get a response to my emails, I received an email a month after I originally sent a request . thinking Old Mutual is a reputable company.

I have requested policy document from July/August and received it only in September. when going through the policy. My address was wrong the ID number was wrong and when I called the call centre i find out my email address was for the previous company I worked for.

It is unacceptable that i give the correct details and it gets messed up on top of that i must run around getting the documentation so you guys can correct it.

When I call through a customer service I expect the service i need.

I want someone from Old Mutual to contact me urgently.

I want answers to the things you guys messed up on.