Appalling service from OM: what else must I do to cancel my savings policy????

Sequence of events 16 October 2019 – 10:13 Cancellation email sent to *** My email: there 2 attachments proof of address, copy of my ID document and my banking details 21 October 2019 Made a follow up because the email that I sent on the 16th October 2019, was not acknowledged. Waited on the like for 20mins before I could speak to a service consultant in the right department after being transferred a few times and constantly requested to repeat my personal details (so annoying) Eventually I got through to Phalamisa Ngcolomba explained everything then I was told to resubmit the my documents provide certified copy if ID and resubmit proof of address not sure what was wrong with the initial one, mind you I am being ask to submit document and no one had acknowledged my email but I am being asked for more documents, what if I didn’t follow up…?

22 October 2019 I Emailed the requested documents to *** again no one acknowledge my email.

25 October 2019 Made a follow up again it took me about 20 mins to get through, spoke to Firdows/Firdaus she didn’t say her surname after explaining everything she referred to my old funeral policy that was cancel last month strange since I gave her all the details. She went through the mailbox *** I assume found my email and said my email is still with the administrators but she will respond immediately with the details as to when the policy will be cancelled and when my saving will be deposited to my account. Didn’t get it

25 October 2019 I receive a bank notification that old mutual has debited my account, how because my followed all the process to get my policy cancelled…? Tried to phone today it’s been at lease 15 mins I can’t get through 28 October 2019 I can’t get through the call centre, I have request on numerous occasions for my policy to be cancelled No one seems to help or care for that matter Old mutual made an unauthorized debit account on my bank account

Conclusion Old mutual customer services is appalling, its automation systems are ineffective lack proper direction and poor. Call centre agents are unhelpful, unapologetic, untruthful and not reliable at all I have no choice but to beg for my hard earned money from Old mutual, since I have no other avenue to complain, I will go on public domains like hello peter to voice my problems with old mutual and I will spam *** mailbox until I get acknowledged.