1 reviews | Active since Sept 2021
Appalling service from Old mutual superfund and their corporate division.
I am writing this review because of an appalling service that Old mutual is providing regarding my brother's disability and provident fund issue ,OLD MUTUAL if you value what your image out there is and still want to be taken seriously out there I hope I will get a response to both this review and the email I send to your complaints department this morning. My brother has been waiting for his disability payout since September which apparently was combined with his provident fund and now they are playing hide and seek when they are supposed to pay him, almost 3 months without a salary and because Old mutual is a corporate that cares, they believe its justifiable to play with other people's livelihood like that. I am writing this on behalf of my brother whom I believe is being taken for granted because he is just another number to Old mutual. I am not going to rest until this is sorted. By the way I am going to find your CEO and your Corporate MD contacts and send my complaint direct to their office let's see if it is from the top or it's just the middle that does not care about its clients. His reference is below if you care. I have left my contact number on the email I send to complaints.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
