HM
Hlayisani M
1 reviews | Active since Nov 2022
29 Jan 2025, 18:24
Appalling Service from Old Mutual Customer Service Team - Claim Delayed Beyond SLA
I'm extremely disappointed with the service I've received from Old Mutual's customer service team regarding my withdrawal claim. Despite submitting my claim on 2 December 2024, I'm still waiting for payment.
The customer service team has failed to provide me with any meaningful updates, and every time I call, I'm given a different story. It's been over 2 months since I submitted my claim, and I've yet to receive a single payment.
The lack of communication, transparency, and urgency from the customer service team is appalling. I urge Old Mutual to take immediate action to address these issues and provide a better service to their customers.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
29 Jan 2025, 18:28Good day Hlayisani,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2025, 18:28
Official
Good day Hlayisani,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
HM
Hlayisani M's updateReviewer Update
30 Jan 2025, 13:25Good day
Do you have any feedback for me please advise
Do you have any feedback for me please advise
HM
Hlayisani M's update30 Jan 2025, 13:25
Reviewer Update
Good day
Do you have any feedback for me please advise
Do you have any feedback for me please advise
Old Mutual's replyOfficial
30 Jan 2025, 13:27Hi there, please note that feedback will be provided to you via email.
Thank you.
Thank you.
Old Mutual's reply30 Jan 2025, 13:27
Official
Hi there, please note that feedback will be provided to you via email.
Thank you.
Thank you.
HM
Hlayisani M's updateReviewer Update
31 Jan 2025, 05:46Good day. Old Mutual complaints Management.
I'm writing to express my extreme frustration and disappointment regarding the lack of progress on my overdue claim payout. Despite numerous calls and emails, I've received no meaningful updates or feedback on the status of my claim.
This prolonged delay is having a devastating impact on my mental health, and I feel that my matter is not being treated with the urgency it deserves. It's alarming that Old Mutual responds promptly to complaints on HelloPeter, yet fails to demonstrate the same level of urgency in resolving the underlying issues.
In light of the severe financial hardship I'm facing, I urge you to treat this matter as an emergency and provide an immediate resolution. I request that you take the following actions:
1. Provide a clear explanation for the delay.
2. Offer a specific timeline for resolving the issue.
3. Ensure that my payout is processed and paid into my account before 11:00 today.
I hope that you will take my plea seriously and take immediate action to resolve this matter.
I'm writing to express my extreme frustration and disappointment regarding the lack of progress on my overdue claim payout. Despite numerous calls and emails, I've received no meaningful updates or feedback on the status of my claim.
This prolonged delay is having a devastating impact on my mental health, and I feel that my matter is not being treated with the urgency it deserves. It's alarming that Old Mutual responds promptly to complaints on HelloPeter, yet fails to demonstrate the same level of urgency in resolving the underlying issues.
In light of the severe financial hardship I'm facing, I urge you to treat this matter as an emergency and provide an immediate resolution. I request that you take the following actions:
1. Provide a clear explanation for the delay.
2. Offer a specific timeline for resolving the issue.
3. Ensure that my payout is processed and paid into my account before 11:00 today.
I hope that you will take my plea seriously and take immediate action to resolve this matter.
HM
Hlayisani M's update31 Jan 2025, 05:46
Reviewer Update
Good day. Old Mutual complaints Management.
I'm writing to express my extreme frustration and disappointment regarding the lack of progress on my overdue claim payout. Despite numerous calls and emails, I've received no meaningful updates or feedback on the status of my claim.
This prolonged delay is having a devastating impact on my mental health, and I feel that my matter is not being treated with the urgency it deserves. It's alarming that Old Mutual responds promptly to complaints on HelloPeter, yet fails to demonstrate the same level of urgency in resolving the underlying issues.
In light of the severe financial hardship I'm facing, I urge you to treat this matter as an emergency and provide an immediate resolution. I request that you take the following actions:
1. Provide a clear explanation for the delay.
2. Offer a specific timeline for resolving the issue.
3. Ensure that my payout is processed and paid into my account before 11:00 today.
I hope that you will take my plea seriously and take immediate action to resolve this matter.
I'm writing to express my extreme frustration and disappointment regarding the lack of progress on my overdue claim payout. Despite numerous calls and emails, I've received no meaningful updates or feedback on the status of my claim.
This prolonged delay is having a devastating impact on my mental health, and I feel that my matter is not being treated with the urgency it deserves. It's alarming that Old Mutual responds promptly to complaints on HelloPeter, yet fails to demonstrate the same level of urgency in resolving the underlying issues.
In light of the severe financial hardship I'm facing, I urge you to treat this matter as an emergency and provide an immediate resolution. I request that you take the following actions:
1. Provide a clear explanation for the delay.
2. Offer a specific timeline for resolving the issue.
3. Ensure that my payout is processed and paid into my account before 11:00 today.
I hope that you will take my plea seriously and take immediate action to resolve this matter.
Old Mutual's replyOfficial
31 Jan 2025, 07:52Hi Hlayisani, we are very sorry for the delay. We can assure you that we are following up regarding this to ensure that you receive feedback.
Old Mutual's reply31 Jan 2025, 07:52
Official
Hi Hlayisani, we are very sorry for the delay. We can assure you that we are following up regarding this to ensure that you receive feedback.