APPALLING SERVICE FROM OLD MUTUAL

I wish to express my extreme disappointment at the shocking lack of service received from Old Mutual. I simply requested that the Financial Adviser be removed from a policy. This has resulted in 4 calls,numerous automated response emails and still no resolution to this simple request.My request has still not been attended to even though I have been "escalated" to various departments. I know we are living in difficult times,but surely a simple request can be attended to without this fuss.This has been ongoing for the last 3 weeks without resolution and my faith in Old Mutual has been lost.