Appalling service
I have 2 annuities that my broker requested a cancellation and pay out in April already. Old Mutual took exactly a month to respond to an email from my broker!! Even in lockdown, this is ridiculous. I have emailed them myself several times, and my email is simply ignored. The service from Old Mutual is appalling.
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Replies (2)
Old Mutual's replyOfficial
24 Jun 2020, 12:46Dear Janette Wassung
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply24 Jun 2020, 12:46
Official
Dear Janette Wassung
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
's updateReviewer Update
24 Jun 2020, 16:05Thank you to Old Mutual that called me just now in response to my complaint. That made all the difference in how I would rate the company. It is all about a response, just keep one in the loop!
's update24 Jun 2020, 16:05
Reviewer Update
Thank you to Old Mutual that called me just now in response to my complaint. That made all the difference in how I would rate the company. It is all about a response, just keep one in the loop!