CM
Cebisa M
1 reviews | Active since Jun 2022
15 Jun 2022, 11:27
Appalling service
Hi I've been trying to get my provident fund from old mutual with no success it's been 9 weeks already. Your call center agents seem to have no clue what's goin on or how long my disinvestment is goin to take. I've even escalated the matter to your complaints manger who is yet to contact me
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 Jun 2022, 11:28Dear Cebisa
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply15 Jun 2022, 11:28
Official
Dear Cebisa
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
CM
Cebisa M's updateReviewer Update
15 Jun 2022, 11:31I hope that will be today because I've been waiting for a complains manager to contact me since yesterday
CM
Cebisa M's update15 Jun 2022, 11:31
Reviewer Update
I hope that will be today because I've been waiting for a complains manager to contact me since yesterday
Old Mutual's replyOfficial
15 Jun 2022, 11:50Dear Cebisa
We will be in touch with you shortly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We will be in touch with you shortly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply15 Jun 2022, 11:50
Official
Dear Cebisa
We will be in touch with you shortly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We will be in touch with you shortly.
Regards
Thabiet Mintin
Old Mutual Complaints Management