Appalling service

Most appalling experience ever. My bank account was compromised and all my debit orders were reversed. I called old mutual to inform you what had happened and the lady told me since it did not reflect on your side she would not be able to take the payment. I was not happy and demanded she called me back then next day. She indeed did call and confirmed that money was indeed disputed and provided me with bank details to resolve the issue. I deposited the money and forwarded proof of payment. You sent me a letter confirming my policy has lapsed which makes no sense and returned the money I paid. It conceening because I called before you could even notice that the money had been disputed. When I first took the policy I was informed the policy would lapse after 3 missed payments. Only 2 paynents were disputed which I returned as well, however you have lapsed my policy. I complained and the complaint number does not work. I am dissapointed in your company. Hope you will address this and call me back on ***. I will be writing to the ombudsman because I feel ****** by Old Mutual. I spoke to call centre agent who dropped the call and after making me wait for a very long time.