AB
Aletta B
1 reviews | Active since Aug 2025
07 Aug 2025, 10:40
Appalling service
As financial advisors, we are not able to assist our OM clients - as we are unable to reach anybody on ***. After sending an email, I received a generic email with reference number and then no further communication. It is very frustrating doing business with OM, as it is impossible to speak to a person. The telephone system gets stuck in a loop, asking the same questions repeatedly. At the same time, the voice reminds me continuously that OM doesn't want to waste my time! I see numerous complaints on Hello Peter about the inefficiency of your service, telephone system etc etc. Can OM please advise me how to make contact with a person at OM that can assist me with my queries.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
07 Aug 2025, 10:47Good day Aletta,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Aug 2025, 10:47
Official
Good day Aletta,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
AB
Aletta B's updateReviewer Update
07 Aug 2025, 10:49Thank you I will greatly appreciate it as I have noticed the above generic answer with other complaints on Hello Peter as well. Looking forward to hearing from you.
AB
Aletta B's update07 Aug 2025, 10:49
Reviewer Update
Thank you I will greatly appreciate it as I have noticed the above generic answer with other complaints on Hello Peter as well. Looking forward to hearing from you.
Old Mutual's replyOfficial
07 Aug 2025, 10:54We will definitely be in touch.
Old Mutual's reply07 Aug 2025, 10:54
Official
We will definitely be in touch.
AB
Aletta B's updateReviewer Update
07 Aug 2025, 14:48Thank you, Old Mutual has contacted me, and we are busy resolving my queries. I do appreciate their quick response and trust that it will in future be easier to communicate with OM on client matters.
AB
Aletta B's update07 Aug 2025, 14:48
Reviewer Update
Thank you, Old Mutual has contacted me, and we are busy resolving my queries. I do appreciate their quick response and trust that it will in future be easier to communicate with OM on client matters.
Old Mutual's replyOfficial
07 Aug 2025, 15:52We are very pleased to hear this. Have a lovely day further.
Old Mutual's reply07 Aug 2025, 15:52
Official
We are very pleased to hear this. Have a lovely day further.