Appalling Service

I recently have been dealing with your company regarding a claim of a loved one. It was an easy process until recently when I filled in the forms I was requested to fill in. My issue is that I played my part with submitting the forms requested, yet no concrete feedback has been given to me on email and/or your Facebook page. Your Facebook page is the worst as they’ve made promises to call me back between a two day periods and to date, no one has called. I also have proof of such promises. Please contact me as soon as possible. I need to urgently get this sorted.