Appalling service

Dear Old Mutual

I requested a premium holiday during mid July, it was 3 months to be exact, the last payment has not been done, and my payroll department already paid the money to old mutual, I went in the branch yesterday to find out what the issue could be and I was told the money had already been paid into my account.. but nothing has been paid, now I worry if a small amount of R650 cannot be paid to me what then when the time comes where I need to submit a claim???? Your service is extremely appalling so I’m gonna ask that the refund gets done into my account no later than tomorrow evening otherwise I will be forced to take legal action against you!!!!