Appalling service

I went to Eyethu mall to cancel the policy due to poor service I recieved from the branch, and I was told to bring a bank statement. I fail to understand why I need a bank statement to cancel the policy but when I took it no bank statement was needed.

Currently there is no Standatd bank or ATM at the mall. Which means I have to go to Jo'burg for a bank statement and bring it to them before they can cancel the policy. I had enough what with the appalling service I got from old Mutual