APPALLING SERVICE!!!!

APPALLING SERVICE: CEA***

A RA CLAIM GONE OVER 21 DAYS AND NO FEEDBACK FROM OLD MUTUAL.

I HAVE TO KEEP CALLING IN (WHICH TAKES LIKE 12 MINUTES BEFORE ANYONE EVEN ANSWERS YOUR CALL) TO FIND OUT WHAT'S GOING ON. ONLY TO BE TOLD TOLD BY THE AGENT THAT THEY THEMSELVES ARE WAITING FOR FEEDBACK AND THAT THEY CAN ONLY SEND AN EMAIL TO FIND OUT WHAT'S GOING ON.

THEY DO NOT HAVE A CONTACT NUMBER FOR ME TO CALL TO FIND OUT WHATS GOING ON AND THEY CANNOT TRANSFER ME TO THEIR MANAGER.

WHAT TYPE OF SERVICE IS THIS IF I CANNOT GET ANY ANSWERS??????