Appalling Service at Old Mutual

Good day Sir/Madam,

I would like to place a formal complaint for the inconvenience suffered due to administrative process at Old Mutual.

I made withdrawal on my investment policy (***) on the 1st April 2022 to aid with expenses for my wedding on the 23rd April 2022. I was duely informed that the money would be in my account within 5 working days. It's the 13th April today and I still don't have the money and I need to make bookings for the wedding and other auxi****y expenses.

I was informed via sms that I need a confirmation letter stating that I did a name change. I have no such letter and I wrote an affidavit to this effect and sent it via the Old Mutual WhatsApp group. I am currently in Hoedspruit where there is no Home Affairs nor a Old Mutual branch. I have spent more than R300 on airtime calling the Old Mutual Centre and all I get is that my matter is being escalated.

This has been such an inconvenience for my family and I am gatvol of calling the Old Mutual Call Centre.

This is not my first withdrawal at Old Mutual and honestly I am appalled by the service this time around. I am even considering canceling all my investments with Old Mutual.

Please resolve this matter before the end of business today.

Yours sincerely, S.Q. Sakwe