Appalling Service and Unacceptable Delays

I have had the most horrifying experience with Old Mutual and their customer service. Since October of last year, I have been trying to withdraw my funds, and it has been nothing but a nightmare. For months, I’ve been subjected to endless delays, vague explanations, and a complete lack of accountability.

Despite my repeated efforts to resolve this matter, I have been given nothing but excuses and a constant runaround. This is not just inconvenient; it’s deeply unprofessional and unacceptable for a company entrusted with managing people’s hard-earned money.

The lack of urgency and transparency from Old Mutual has caused me significant distress, and I am beyond frustrated with the way this situation has been handled. I demand immediate action to resolve this matter.

I request to be contacted within 24 hours to finalize my withdrawal. If this issue is not addressed promptly, I will have no choice but to escalate this matter further through legal or regulatory channels.

Your customers deserve better, and it’s high time Old Mutual starts delivering the service it claims to stand for.