APPALLING SERVICE AFTER PAYING FOR ALMOST 15 years!

I had the most horrible and disappointing experience with Old Mutual insurance. I had life, death, and funeral insurance with this company at a high premium for more than 12 years. Upon trying to reinstate my policy for the first time in these 12 years (being promised at least two reinstatements), I have been trying for almost 9 months since May 2024 to get the reinstatement done. My husband and I had been sent to doctor after doctor for months and months. I would send documentation only to be informed months later that I need to resend the same documents. The call center could never assist me but always had to escalate the matter and then 'get back to me' -which they never did. After finally getting new quotes In October, which by the way increased one premium with 25% and the other with more than 100% - even though it was a reinstatement and not a new quote - I just signed and returned the quotes to get this matter done with. However then the first new premium for November 2024 never went off, with no communication as to why! I call customer CARE - what a joke!- just get put on hold for 20 minutes and the call is either dropped or if by miracle it does get answered, I have to explain the whole, long story only to be told they need to transfer me to someone else - for another 30 minute hold! This is ridiculous! The worst service ever, for someone who'd been a loyal client for almost 15 years. After sending complaint after complaint, I then in January only received a short sms to communicate that the case had been closed because they still required a document that I ALREADY SENT in AUGUST 2024!!! I wasted almost a year, took leave days to visit doctors, exhausted my medical aid because some dr visits were not paid by the underwriter. I do not think a competent staff handled this query. It is appalling how they treated me as customer and they can never be reached! I have called three times just this week to clear this matter up and still not been able to get through. Rather insure anywhere else!