LB
LAUREN B
1 reviews | Active since Dec 2016
09 Jan 2026, 11:19
Appalling service
I have emailed service@old mutual twice in the past month requesting my Greenlight policy (which I have held for over a decade) be cancelled. I called today twice. Once I held for 33 minutes with no answer and second time for 18 minutes before someone answered and then she redirected the call and I held for another 15 minutes without anyone answering. This is really telling about the service that will be received if I continued with this policy and actually needed to claim.
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Old Mutual's replyOfficial
09 Jan 2026, 12:01Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jan 2026, 12:01
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management