Appalling service

1. My online portfolio - its not showing on all my policies and the values are not correct in 1 policy, I cannot change banking details 2. I requested the RA to be cancelled in December and it was never done, when I called last week friday they said I can cash it out because SARS rules have changed. 2.1 I requested forms and I was sent incorrect forms(old version), I called the agent said it was fine. I called again, to find out if I submitted everything, only to be told the forms are incorrect however they will put a note to say I was sent the form (the note says that I refused, to sign new forms which is not the case, I specified that I am home and filling in the forms is a bit of a challenge). 2.2 When I called yesterday if all is in order, the agent said they do not know or will not know until they start the process. So If agents cannot check if everything is correct, I have to wait. I have been the one calling and following up because I get many different answers from the agents. The one said its 14 days, the other said 21 days and the other said they might not process I must call because the forms ARE incorrect, forms I got from Old Mutual via email.