ZS
Zanele S
1 reviews | Active since Feb 2015
11 Feb 2015, 20:36
Appalling service
I resigned on 24 Nov 2014 and on 31Dec 2014 i received confirmation that my claim benefit was received . On 12 Jan 2015 i received a call from the consultant trying to retain me however i declined, immediately she became upbrupt &
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Old Mutual's replyOfficial
12 Feb 2015, 11:09Hello zanele123@,
I am sorry to hear of the service you have experienced. I have escalated this to the manager of the area to listen to all these calls and take the appropriate action with the consultants involved. I thank you for bringing this to our attention as it affords us the opportunity to prevent this from happening in the future.
I have requested our fund department to contact you directly and provide you with assistance in this instance. They will keep me informed of the progress.
Kind regards
Belinda Hunt
Complaints Management
I am sorry to hear of the service you have experienced. I have escalated this to the manager of the area to listen to all these calls and take the appropriate action with the consultants involved. I thank you for bringing this to our attention as it affords us the opportunity to prevent this from happening in the future.
I have requested our fund department to contact you directly and provide you with assistance in this instance. They will keep me informed of the progress.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply12 Feb 2015, 11:09
Official
Hello zanele123@,
I am sorry to hear of the service you have experienced. I have escalated this to the manager of the area to listen to all these calls and take the appropriate action with the consultants involved. I thank you for bringing this to our attention as it affords us the opportunity to prevent this from happening in the future.
I have requested our fund department to contact you directly and provide you with assistance in this instance. They will keep me informed of the progress.
Kind regards
Belinda Hunt
Complaints Management
I am sorry to hear of the service you have experienced. I have escalated this to the manager of the area to listen to all these calls and take the appropriate action with the consultants involved. I thank you for bringing this to our attention as it affords us the opportunity to prevent this from happening in the future.
I have requested our fund department to contact you directly and provide you with assistance in this instance. They will keep me informed of the progress.
Kind regards
Belinda Hunt
Complaints Management
Best regards,