APPALLING SERVICE

<p>My husband logged a claim with Old Mutual around the 13 September 2016, for a policy that belonged to his late mother. The experience that we have had from this company has been shocking from that day. I reported this incident, however Old Mutual just sent an email in response to mu complaint and no one has bothered to contact me. It has been a month and we are still being given the run around. My husband called Old Mutual to enquire how far along his claim is and he was told that no claim has been submitted for him. I would like to know what a customer needs to do , in order to get good customer service from Old Mutual. It is appalling that my mother in-law paid her insurance premiums timeously, yet now that she is deceased Old Mutual there is very little urgency to pay out the claim due to her son. </p>