Appalling service

For the past three months Old mutual (Funeral cover) has failed to assist me with my policy amendments.

I spoke to Deline kaiguokain the third consultant who clearly has no customer service, extremely quick to give you a scripted answer instead of listening to my complaint as a customer.

I then requested her to not put me on hold as she is the third person I’ve spoken to in the last hour, guess what she put me on hold, I then asked her to send me proof that my policy is cancelled and that Old Mutual will not process a refund - she stated “she will manually type the letter” guess what the letter seems automated with no regards to my request of proof that my policy is cancelled and that no further debit orders will be processed. I cancelled my policy and yet you still debit my bank account, I want my money back.

Your customer service consultant Deline advised I should reverse the debit order, As a financial institution that’s the last thing you would advise a customer as this would affect they’re credit score even stating this she still had no care in the world nor show empathy In my frustration.

The service experienced is appalling, no wonder Old Mutual is rated 2 stars, I will not recommend this company to any of my friends and family members.