appalling service.

I HAVE BEEN HAVING TERRIBLE CONSTOMER SERVICE AS I AM GETTING INCONVENIENCED BY OLD MUTUAL I HAVE SET UP A VDD BUT FOR SOME REASON VDD IS NOT TAKEN ON A MONTHLY BASIS I END UP HAVING TO PAY MANUALLY FR MY FS PRODUCTS.I FEEL INCONVENIENCED AS I HAVE SET UP A VDD FOR A REASON NOT HAVING TO POST OFFICE AND STANDING ON QUES AND MAKING PAYMENTS CAN MY QUERY BE SORTED OUT ASAP EACH TIME GO TO THE BRACH THEY SAY ITS SORTED OUT YET ITS NOT.