CZ
Cherryl Z
1 reviews | Active since Jul 2014
21 Sept 2015, 08:23
Appalling Service
On 7 September I visited the Old Paarl Road Brackenfell branch to apply for payout of my annuity. Was given a ref number for any queries. Today I phone to inquire about the progress of my application and get told I have to go into the branch for any queries - they can't give me info via the phone. So I have to waste my time and petrol to just query a simple thing like \what is the progress on my application". Can't believe the appalling service. Why did the man give me a direct line number if I can't get any info???"""
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Old Mutual's replyOfficial
21 Sept 2015, 09:26Hello cvzijl,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Nicolette Du Toit
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Nicolette Du Toit
Complaints Management
Best regards,
Old Mutual's reply21 Sept 2015, 09:26
Official
Hello cvzijl,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Nicolette Du Toit
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Nicolette Du Toit
Complaints Management
Best regards,