Appalling Customer Service

I have been trying to get the claims status on my superfund claim for the past two weeks now. I have used the 48954 SMS line, I have sent emails, I have visited one of your branches at Protea Glen Mall where I walked out without receiving help, I have called and was put on hold for more than 30 minutes- I gave that call a rating of 5 which is too high considering the service I got and Old Mutual called me just to find out why did I give a rating of 5. The agent I spoke to assured me that someone from the superfund department will give me a call the following day but that has not happened. Days have passed. I have been waiting for my pension fund for 8 weeks. Your customer service is so appalling. I really cannot believe this. You only care about the ratings you get and not assisting clients. I am disappointed to say the least.