Appalling customer service

I made my first call to Old Mutual today at 11:21 am. and between now and then I have spoken to eight different consultants. <br> <br> All i wanted was a simple thing! I have a Greenlight policy and I would like to activate Care4U programme. <br> <br> That simple and I was transferred to department to department who would all give me the number that I had called in the first place. I spoke to Yusuf who said i should call ***. I then spoke to Ntombi who transferred me to Nicci. Nicci said I ***. I then spoke to Lungisa and then Kim and then to Charne and finally I spoke to Joanne. <br> <br> All the while I'm just being transferred time and time again!!! what kind of nonsense is this?<br> <br> Am I supposed to pay extra in order to get a decent service? The lack of service is just disgusting.