Appalling call center service

My problems started when a ********** loan to the amount of R250 000 was made in my name. Fortunately that was picked up and we stopped it before repayments could be deducted from my account.

I recently picked up a double deduction from both my bank account and pay slip as I have a funeral policy with old mutual. I reported the matter and started a refund process however, I am being sent from pillar to post it’s been almost a month now and I have not received my refund.

One call center agent told me she can’t find the attachments on the email I have sent to prove the double deduction, I had to resend the email. The service at the call center is appalling once I get my refund I am definitely canceling my policy with old Mutual. I can’t stand bad service.