Appalling, been waiting nearly a year and they still haven't paid my money

Worst company ever, they were great at taking my money for years, now I need it to retire I'm still waiting for the transfer nearly a year later! So stressful, keep chasing, staff are unhelpful and just want to sell. I launched a formal complaint months ago.......so what does it take OMW to get my money? After working for 48yrs I'd like to get in some retirement before I die! To add salt to the wounds, I got my statement recently and they are still charging me to "administer" my plan, which has also devalued during the time they've been sitting on it. Wholeheartedly agree with other angry reports - "hide behind irrelevant archaic rules. They need to join the modern world" They also warned me about ****s when withdrawing money, Old Mutual I think I know who's ******** me here!!