Appalling and Unacceptable Service Management

<p>I cancelled my retirement annuity with Ou Mutual in July 2016, and to date they are still debiting my salary via stop order. I have never ever received such an appalling service from even smaller entities. Subsequently, I am thinking of moving all my other policies to another Investment Company.</p> <p> I am not sure what your CUSTOMER CARE TURN AROUND TIME is but most companies are 48 hours. Please ensure that I dont get fed any further **** and bull from your consultants. I want my account credited with the debited amount since July and I wont NO FURTHER deductions for my RA. I am likewise moving my Life Policy to Allan Gray. I am not interested what department deals with my account and who was suppose to get back to me. There is a central customer care contact centre that must close cases and surely your system allows for unclosed cases to be flagged in red since its now four months already. </p> <p> </p> <p>I want someone to call me ASAP saying it is resolved!</p> <p>Tarryn Bell</p> <p> </p> <p> </p> <p> My Reference Number: GSENQ ********** </p>