Appalled by the claims department at Old Mutual

My dad passed away in July and I submitted a life policy claim in August and have yet to receive feedback. When I phone to follow up I get told it's being processed, no clear answers are given! Why don't I get answers? How long does it take to process a claim? This is unacceptable and shocking service! After reading a number of bad reviews I am definitely taking my business away from Old Mutual as well.