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rene S

1 reviews | Active since May 2018

06 Mar 2023, 09:35

APPALLED BY OLD MUTUAL

Absolutely appalled by old mutual. I have been calling about my superfund claim for almost 2 months and every time I ask for a time frame they say 2 to 3 weeks, today I called and spoke to Joanne Swartz who was Absolutely rude and raised her voice to me and also says 2 to 3 weeks. Can you guys escalate this matter now because I cannot be dealing with rude people. I need my funds as soon as possible. I've been with you for years and now I must deal with rudeness no man

0
Replies (15)
Old Mutual
Old Mutual's reply06 Mar 2023, 09:39
Official
Good day Rene 

We received your review of 6 March 2023.  

Ae apologise for your service experience.  We will investigate this matter and contact you to provide feedback. 

Kind regards 

Thabiet Mintin 
Old Mutual Customer Complaints

Best regards,

rS
rene S's update06 Mar 2023, 11:41
Reviewer Update
Today please
rS
rene S's update06 Mar 2023, 11:41
Reviewer Update
If it's not escalated I will go to other media platforms
Old Mutual
Old Mutual's reply06 Mar 2023, 11:45
Official
Dear Rene 

The matter has been escalated to our Superfund complaints team to urgently assist.

Regards
Thabiet Mintin
Old Mutual complaints Management

Best regards,

rS
rene S's update06 Mar 2023, 18:26
Reviewer Update
I have still not gotten a call!
Old Mutual
Old Mutual's reply07 Mar 2023, 08:02
Official
Good day Rene 

Thank you for your update.  I will forward your message to the complaints assessor to contact you urgently.  

Kind regards 
Old Mutual Customer Complaints

Best regards,

rS
rene S's update08 Mar 2023, 10:09
Reviewer Update
You guys are messaging privately and say you going to call but to date no call. No you are really messing me around, I think I should go to the ombudsman if you can't resolve it
Old Mutual
Old Mutual's reply08 Mar 2023, 11:32
Official
Dear Rene

We will follow up with our Superfund Complaints Team.

Regards
Thabiet Mintin
Old Mutual Complaints Management 

Best regards,

rS
rene S's update15 Mar 2023, 11:49
Reviewer Update
Am still waiting for my funds. Was told once it comes back from sars it will be escalated however still waiting and it has returned from sars. What happens to the interest you received for holding my funds longer,do I get it or you pocket it. The lady I was leasing with is now not answering my calls
Old Mutual
Old Mutual's reply15 Mar 2023, 12:04
Official
Dear Rene

We will forward your comments to the Superfund team.

Regards
Thabiet Mintin
Old Mutual Complaints Management 

Best regards,

rS
rene S's update15 Mar 2023, 13:37
Reviewer Update
Really for how long are you forwarding.
Old Mutual
Old Mutual's reply15 Mar 2023, 13:43
Official
Dear Rene 

We have asked that urgent feedback be given.

Regards
Thabiet Mintin
Old Mutual Complaints Management 

Best regards,

rS
rene S's update15 Mar 2023, 16:48
Reviewer Update
Urgent feedback not given. No call up to now


rS
rene S's update16 Mar 2023, 11:57
Reviewer Update
Here is the ombudsman reference 9QW8W72X as you were not able to resolve this for me. Still no call pathetic
Old Mutual
Old Mutual's reply22 Mar 2023, 12:19
Official
Good Day Mrs Saunders

By way of an update, we confirm your claim was paid today, 20 March 2023, in full and final settlement.  

The funds will reflect in your bank respective bank account today.

We are committed to creating an improved service experience to our valued customers.
 Regards

Best regards,