My sons father passed away in October 2016 and had a life policy with old mutual. The executor of the estate consulted with Old mutual to retrieve information of the value of the policy and app**** for the sum to be paid into the estate. The executor has been taken from pillar to post with the withdrawal of the funds with 1 consultant stating that the policy had lapsed because premiums were not received but this is untrue because Old Mutual would not have issued any information relating to the policy if they were not notified of the policyholder being deceased. The ineffectiveness of Old Mutual in settling this has now delayed the process of settling this estate. As this policy had no beneficiary by now it should have been paid out into the estate. I am not sure if Old Mutual is trying to embezzle these funds which are needed by the beneficiaries of the estate and given that its ben almost 2 years since the policyholder passed on. The poly holder is Petros Jawuke ********** 330084. I want this matter resolved urgently.
Dear Mmalefa
Thank you for the review.
We apologise for the inconvenience caused , we will investigate and resolve with the Executor directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Mmalefa
Thank you for the review.
We apologise for the inconvenience caused , we will investigate and resolve with the Executor directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Mmalefa
Thank you for bringing the matter to our attention.
I apologise for the poor service experienced.
I will investigate the matter and provide feedback to the relevant parties.
Kind regards
Vuyani Ntantiso
Complaints Management
Best regards,
Dear Mmalefa
Thank you for bringing the matter to our attention.
I apologise for the poor service experienced.
I will investigate the matter and provide feedback to the relevant parties.
Kind regards
Vuyani Ntantiso
Complaints Management
Best regards,
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