Appaling treatment...

What an experience to forget at an Old Mutual Branch in Boulders Mall.<br> Firstly, I get there and wait in a queue, my turn arrives, and I tell this lady what I'm there for.<br> She doesn't even check anywhere or with anyone, she just tells me that she knows nothing about my arrangement and then asks me to go back to the waiting area and then she attends to another customer. As shocked as I was, I say nothing and go back. (While I think maybe the policy here is to shorted the queue by resolving easier matters over the first come first serve basis)<br> another consultant comes back and calls me, I explain the same thing as the first one. She starts telling me how their branch have moved from paperless so if I need to sign a contract, then I need to go the branch in PTA. I then ask her to give me her name so that I know who to refer to when someone asks me.<br> She then starts shouting as to why I want her name, and if I want to complain I can't complain about her.<br> At this point I'm getting irritated because one passes me to the other. I eventually get assistance from the original lady. And while I wait, she's called over to sort out other customer's issues... Makes me wonder why we even queue...