Appaling service at Old Mutual Centurion Mall

22 January 2021, Old mutual Centurion Mall,gave very bad service as I was neither greeted nor directed to where I would get help. The lady at the front desk has zero customer services when I went to the front desk, I greeted her,but she did not respond but looked at me and said I'm busy with a customer. Another lady who was at the door witj a sanitiser then told to take a seat, no direction, no queuing number issued. A lot of other customers that were also seating there were not given any direction and had been waiting for hours. I also waited for an hour 30 minutes without anyone checking if I had the correct documentation.I eventually decided to leave as I was meant to travel to KZN and still had other errands to run . So I left, came back after 2 hours and was still told to take seat, still no one checking what I'm there for nor checking if .I had correct documentation, 30 minutes later, the lady at reception pointed at me and said you can come. I went to her and told her I'm here to process a death claim , only then she said let me see your documents, then she said documents are wrong and told me the requirements, then I said to her but that's what I needed when I came the first time , for someone to check and tell me if I've got the right or wrong dovumenrs but instead you just said I must sit without checking for two hours. I decided to leave anyway because it was too late and I still had to travel to KZN.I was appalled by the lack of professionalism, customer services. It's sad that when we go to your offices we are treated as less than humans. I actually want to move my policy to a company that will afford me the appropriate respect as a customer