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nokuthula N

1 reviews | Active since Nov 2016

19 Sept 2018, 11:00

APPALING SERVICE

Ok,so i logged a query abt my FS products i got response they requested for policy numbers i did reply with the policy numbers as you requested but is still have not received any update whatsoever. THIS IS TOTALLY UNACCEPTABLE.

0
Replies (2)
Old Mutual
Old Mutual's reply19 Sept 2018, 12:50
Official

Dear madantsi

We received your review of 19 September 2018.

We are sorry to hear about your service experience. We will investigate this matter and contact you to resolve.

Kind regards

ColeenAanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply19 Sept 2018, 12:53
Official

Dear Nokuthula

I called your mobile this morning and was not able to reach you. Please advise what is the suitable time to call you or contact me on ***. In order to investigate this matter we require your identification number.

Kind regards

ColeenAanhuizen

Best regards,