Appaling customer service

I am the executor of my late fathers estate. There is a tax matter outstanding and SARS require a tax directive as a result. The attorney handling my fathers estate have now been struggling for more than 6 months to get assistance from old mutual in this regard. I am also a client of Old Mutual but this experience is seriously making me wonder if I should move my products to a company that respects its clients. Image my family having to deal with this attitude one day.