LM
Lerato M
1 reviews | Active since Oct 2019
17 Mar 2026, 12:20
App not working
Hi
I’ve been trying to update my number it’s been two weeks the app is not working ,I went as far as calling getting help on the call centre no one it’s picking up,what’s the point of having an app that’s not working.
I’m didssapointed in old mutual.
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Replies (1)
Old Mutual's replyOfficial
17 Mar 2026, 12:46Good day Lerato,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2026, 12:46
Official
Good day Lerato,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management