GR
Grant R
1 reviews | Active since Jan 2012
11 Jun 2025, 11:08
App not working
I have been using the App for many years and all of a sudden the App won't let me log in. Its been many weeks now and mant E Mails and I have had no success in resolving the problem . I have been told to to uninstall the app and . I have done this several times. I kedep getting told to call a number in Cape Town This number does not have the option of speaking to an actualperson. I then called another number and when they forward the call, it either just rings or just cuts out. This lack of service and assistance is unacceptable
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
11 Jun 2025, 12:12Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2025, 12:12
Official
Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
11 Jun 2025, 12:13Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2025, 12:13
Official
Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
11 Jun 2025, 12:13Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2025, 12:13
Official
Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
GR
Grant R's updateReviewer Update
26 Jun 2025, 13:22I am STILL waiting for a resolution
GR
Grant R's update26 Jun 2025, 13:22
Reviewer Update
I am STILL waiting for a resolution
Old Mutual's replyOfficial
26 Jun 2025, 14:54Our team will reach out to you via email.
Old Mutual's reply26 Jun 2025, 14:54
Official
Our team will reach out to you via email.